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Increase the value of your bookings and customers

You’ve put out the promotion, you’ve secured the booking, but have you made the most out of your customer's engagement, or could you find other opportunities?

If you’re looking to increase online booking value after the booking has been made, but you’re not sure how or when to do so, look no further than Hive Marketing Cloud. Hive provides a visual Journey Planner that provides clear insights as to the perfect time to create up-selling promotions based on each customer’s individual travel date.

Trigger a sequence of timely communications with your customers regarding additional services and products that they might be interested in bolting on to their existing holiday booking. Up-sell items such as transfers, car hire and excursions to increase booking value and expand customer satisfaction.

Hive Marketing Cloud’s software highlights pre and post-travel communication opportunities allowing for maximum engagement with the traveller. Strong communication means that you can gauge how happy your customers are and how effective further cross-selling would be.

This is also the perfect chance to ask for those crucial reviews from customers who feel looked after by your company.

Solutions

Featured solutions to challenges in your sector

Case Study
By reactivating lapsed renters, Quality Cottages increased their overall bookings by 12% in the first year alone

Capabilities

High-level capabilities of Hive

Customer Data Platform

A unified profile for each customer that includes all known information

Multi-Channel Engagement

Listen and respond wherever the conversation takes you

Data Intelligence

We fetch and categorise your data so you don't have to

Audience Management

Define audiences using all the data at your disposal

Customer Journey Automation

Instantly engage and track customer journeys in any channel

Visual Analytics

Graphical tools to build better outcomes
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