Customers listen, engage, and respond across an ever-increasing range of channels. Hive helps you combine the threads of your marketing conversations

Features

Key features of our Multi-Channel Engagement

1

Right message, right time, right channel

Connect your message channels to your data:

  • Use the channel that is most productive, relevant and contextual
  • See who responds to what, where, when and how with multi-channel attribution
  • Communicate with customers on channels they choose and use
2

Email delivery platform

Build, organise and categorise your messages easily:

  • Drag and drop editor based on templates for ease of set-up
  • Personalise with variables and conditional content
3

Embedded postcard delivery

Build Postcards into your customer journeys:

  • Simply upload your graphics and drag into your Journeys for fully integrated postcard delivery
  • Supports UK and US classic A5/A6 formats

Capabilities

High-level capabilities of Hive

Customer Data Platform

A unified profile for each customer that includes all known information

Multi-Channel Engagement

Listen and respond wherever the conversation takes you

Data Intelligence

We fetch and categorise your data so you don't have to

Audience Management

Define audiences according to all of a customer's engagement data

Customer Journey Automation

Join up your messages into a goal-orientated journey

Visual Analytics

Graphical tools to build better outcomes and understanding
Multi Channel Engagement
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