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Customers listen, engage, and respond across an ever-increasing range of channels. Hive helps you combine the threads of your marketing conversations
Features
Key features of our Multi-Channel Engagement
1
Right message, right time, right channel
Connect your message channels to your data:
- Use the channel that is most productive, relevant and contextual
- See who responds to what, where, when and how with multi-channel attribution
- Communicate with customers on channels they choose and use
2
Email delivery platform
Build, organise and categorise your messages easily:
- Drag and drop editor based on templates for ease of set-up
- Personalise with variables and conditional content
3
Embedded postcard delivery
Build Postcards into your customer journeys:
- Simply upload your graphics and drag into your Journeys for fully integrated postcard delivery
- Personalise each card with variable text and dynamic images
- Supports UK and US classic A5/A6 formats
4
Custom channels
Enhance your customers' experience with our 3rd party integrations:
- Listen for signals from other parts of a Customer's interaction and trigger the next step in their personalised journey
- Provide other systems with the data they need, from outbound telesales lists, to prompts for next best product recommendation
Capabilities
High-level capabilities of Hive
Customer Data Platform
A unified profile for each customer that includes all known information
