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Customers listen, engage, and respond across an ever-increasing range of channels. Hive helps you combine the threads of your marketing conversations

Features

Key features of our Multi-Channel Engagement

1

Right message, right time, right channel

Connect your message channels to your data:

  • Use the channel that is most productive, relevant and contextual
  • See who responds to what, where, when and how with multi-channel attribution
  • Communicate with customers on channels they choose and use
2

Email delivery platform

Build, organise and categorise your messages easily:

  • Drag and drop editor based on templates for ease of set-up
  • Personalise with variables and conditional content
3

Embedded postcard delivery

Build Postcards into your customer journeys:

  • Simply upload your graphics and drag into your Journeys for fully integrated postcard delivery
  • Personalise each card with variable text and dynamic images
  • Supports UK and US classic A5/A6 formats
4

Custom channels

Enhance your customers' experience with our 3rd party integrations:

  • Listen for signals from other parts of a Customer's interaction and trigger the next step in their personalised journey
  • Provide other systems with the data they need, from outbound telesales lists, to prompts for next best product recommendation

Capabilities

High-level capabilities of Hive

Customer Data Platform

A unified profile for each customer that includes all known information

Multi-Channel Engagement

Listen and respond wherever the conversation takes you

Data Intelligence

We fetch and categorise your data so you don't have to

Audience Management

Define audiences using all the data at your disposal

Customer Journey Automation

Instantly engage and track customer journeys in any channel

Visual Analytics

Graphical tools to build better outcomes
Multi Channel Engagement
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